Five Guys Faces Backlash Over Fry Bag Change
As a multinational fast food chain that prides itself on burgers, hot dogs, and fries, Five Guys recently announced a change coming to one of its products. However, the response from loyal customers on social media was not what they expected. The brand revealed that they will now serve fries in paper bags to help maintain their texture and freshness for takeout and delivery. Despite the promise that portions and quality would remain the same, many customers took to the comments to express their dissatisfaction with what they perceived as smaller fry portions.
Customers voiced their concerns about shrinking portion sizes and questioned the point made in the announcement about unchanged portions. Some claimed that the portion sizes they received had indeed decreased, while others suggested that prices should be lowered to reflect the reduction in fry quantity. Comments such as “Portions have changed, therefore lower the prices then! Less fries = charge less!” and “Portions are definitely smaller at least at my location” reflected the overall sentiment of disappointment among some customers.
While some customers from various locations reported a decrease in portion sizes, others insisted that their fry proportions remained generous. An employee even chimed in, asserting that the new fry bags actually allowed for more fries to be included than in the previous cups, contradicting claims of reduced portions.
Following the announcement, one worried customer expressed concern over the comments regarding smaller portions, hoping that Five Guys would not change their serving sizes. Another customer humorously suggested dumping the fries on top of the burger as a solution to the portion size issue.
On Reddit, a user claiming to work at Five Guys shared the results of a test showing that the new bags actually hold more fries than the standard cups used previously, supporting the employee’s assertion of increased portion sizes.
Despite attempts to clarify the situation and reassure customers, some still expressed disappointment over perceived changes in fry portions. Five Guys was contacted for comment but has not responded.
In the world of fast food, where portion sizes and quality are closely scrutinized by customers, Five Guys’ decision to switch to fry bags has sparked discussion and controversy among fans of the popular chain. The impact of this change on customer satisfaction and loyalty remains to be seen.
Peace Nero is a writer and blogger who loves to explore different topics of self-development. She shares her personal experiences in order to help people discover their true purpose in life.