The communication style of Generation Z may leave you feeling a bit puzzled if you’re not a part of that cohort, and that’s totally understandable. Each generation has its distinct way of thinking and unique experiences. Gen Z slang, featuring terms like “cheugy,” “cap,” and “stan,” is especially quirky. So, when a Gen Zer calls someone a “CEO,” they’re not actually referring to their corporate status, and responding with “bet” doesn’t mean they’re ready to play poker.
These communication challenges often crop up when interacting with younger family members during holiday gatherings. Understanding their speech and values can be a struggle. The workplace is another setting where miscommunication can easily arise, especially through email. Figuring out the most effective way to communicate with Gen Zers is crucial for fostering a positive working relationship and boosting efficiency—because in their words, you want to “pass the vibe check.”
To navigate this terrain, etiquette expert Genevieve (Jenny) Dreizen offers valuable insights. A co-founder of Fresh Starts Registry, she points out that Gen Z is the first digital-native generation, having grown up inside the internet rather than adapting to it. This upbringing significantly influences their communication style, even in professional settings.
When communicating with Gen Z coworkers, Dreizen advises being concise, transparent, and authentic. Gen Zers value authenticity over performative gestures like diversity and inclusivity. They are also collaborative and believe that respect should be earned, not automatically granted. Additionally, they are less likely to adhere to traditional hierarchies in tech systems or workplaces. Phrases like “that’s not what we do here” may not resonate with them.
Here are seven phrases to avoid when emailing Gen Z coworkers, along with alternatives to foster better communication:
1. “This is just how it’s done”
2. “You’ll understand when you have more experience”
3. “We don’t really use that here”
4. “I need you to be more professional”
5. “Can you just give me a quick call?”
6. “You’re not here to change things”
7. “I sent this to your email—did you see it?”
Instead, consider using phrases like “Here’s why this matters,” “I don’t have a perfect answer yet, but here’s where we are,” and “Here’s the deadline, and here’s what ‘done’ actually looks like” to enhance clarity and collaboration.
In conclusion, understanding and respecting the communication preferences of Gen Z coworkers—known for their transparency, authenticity, and collaborative spirit—is key to fostering strong working relationships. By avoiding common pitfalls in communication and embracing a more open and approachable dialogue, you can effectively engage with the next generation of professionals.
Peace Nero is a writer and blogger who loves to explore different topics of self-development. She shares her personal experiences in order to help people discover their true purpose in life.